Insights on Amazon Lockers

Sep.15.19



Amazon Lockers are secure, self-service kiosks where you can pick up what you placed an order on Amazon.

Salient attributes
  • Ease of use
By scanning the barcode they received via email, users take their packages from the lockers. Returning a package is also simple. Customers just submit their return request online before dropping off their packages to lockers
  • Safe and secure
Users do not need to keep the packages outside when they are not at home.
  • User-friendly naming
Each locker displays a human name. It is a easy way to identify lockers for the users.

    Service avatar
    • Amazon Lockers do not have sevice avatars. They just let the users join the delivery service.

    The risks inherent in its design
    • Restriction when it comes to the size and the weight of packages.
    It is inappropriate when people receive heavy and bulky packages.
    • Convenience
    Nothing is more convenient than door-to-door delivery service. 

    Where it falls in the bipolarized markets, and why
    Amazon Lockers can be described as an industrialized service. It provides the public with the same quality of the delivery service rather than offering the best delivery service person-to-person.